Visiting someone in
Los Angeles County jail.
Plan before you go.

1. On IVVS, select Register Today and enter an email address you can access.
2. Complete the personal information and identification screens. Choose your ID type and enter the requested details.
3. Review the information, correct any mistakes, and confirm it is accurate.
4. Enter the displayed security code and select Finish. Look for the Visitor Added confirmation and check your email for the account message.

Your email is used for sign-in, account messages, and cancellation notices. Your phone number may also be used to notify you of a canceled visit. Keep both current.

Some generic FAQ text mentions in-person registration where online registration is unavailable. That is not permission to arrive for an unscheduled LASD visit. Contact the help desk if registration fails.

Registration security code: enter uppercase letters and numbers without spaces. The registration FAQ says to use the number 0 rather than the letter O. Refresh for a new code if needed; follow any instructions shown on the particular form you are using.

No registration email: first make sure you reached Visitor Added. Then check the email address you entered and your spam, junk, or bulk folders. Delivery can take several hours. Contact the help desk if it still has not arrived.

Password rejected: passwords are case-sensitive. Use Forgot your Password?, enter the email saved in your account and the security code, then select Reset Password. Check the reset email and return to the login page. Do not send your password to Jail411 or include it in a help request.

Sign in, open My Account, and select the type of information you want to change. Make the correction and choose Update. Wait for the success message. An old email address or phone number can mean you miss a cancellation notice.

1. Open My Account → Manage Inmates → Add to My Inmates.
2. Enter the Inmate ID if you know it. Otherwise, search by name using at least the first two letters of both the first and last name.
3. Choose the correct person and select Add. Check that they appear in your list.

Adding a person to your list does not grant visiting approval. If the entry says Not Approved, the FAQ says approval is needed before that person can be selected for a visit. Follow the facility’s approval process; ask the help desk if you are unsure what to do. You can edit or remove entries from Manage My Inmates.

Open Visitation → View Visit History. Select a visit to see its original appointment details. A newly canceled appointment also appears under Canceled Visits until its scheduled time has passed.

ViaPath’s FAQ says it may retain account information for regulatory, legal, investigative, and service-related reasons, and says deletion requests may be denied on that basis. It also states that it does not sell users’ personally identifying information to third parties.

For a request about your own data, use the Privacy Policy and Contact options on IVVS. Jail411 cannot delete or change an IVVS account.

If the adult will only visit with you, open My Account → Manage Visitors and choose the option to register a new adult visitor. Fill in their details and use the add/register button shown. You can edit or remove them from the visitor list.

If they may visit without you, the FAQ recommends that they create their own account. You can then link the two registered visitors by invitation. If you provide an email while adding someone, the system may send them a registration notification.

1. Both adults must already have separate IVVS accounts.
2. In Manage Visitors, choose the option to request another visitor, enter their Visitor ID, and select Make Request. The ID appears beside the visitor’s name in their account.
3. The other adult opens the notification or My Visitors → Waiting for Response and selects Accept. They may also reject or block the request.

Once accepted, the visitor appears in the list and can be included when you schedule. A request that is still waiting for a response is not an accepted invitation.

1. Open My Account → Manage Visitors.
2. Under Minor Visitors, choose the option to register a new minor.
3. Enter the required details and select Register and Add.
4. Check that the child appears in My Visitors, then include them when scheduling the appointment with a registered adult.

If another user already registered the child, contact the facility to have the child added to your visitor list. A child cannot book a visit independently.

The facility controls the age at which the software treats a visitor as an adult. That setting does not change LASD’s public visiting rule: visitors under 18 must be accompanied and supervised by a parent or verifiable legal guardian, with supporting documentation at check-in.

1. Open the Visitation tab. Select everyone attending, then select the person you want to visit. If needed, use Search for an Inmate and select the correct result.
2. On Choose the Date/Time/Location, choose a date. You can narrow the search by visitation center and time range, or choose No Preference.
3. Select Search, choose an offered appointment, and enter each visitor’s relationship to the person.
4. Review the details. Use Change or Add Additional to correct the booking; adding a visitor may require choosing the time again.
5. Accept the facility’s visiting policy and select Confirm. Check that the Summary page says Confirmed and look for the confirmation email.

Some home-page shortcuts allow only one additional visitor. Use the full Visitation process when arranging a larger party; the facility still controls how many people may attend.

If the status says Conflict, choose Change beside the date and time and select another offered slot. If no times appear, try different search options and check the troubleshooting answers below.