Phone calls.
Stay connected.
LA County funds calls from its county jails. Learn how to receive calls, resolve connection problems and keep spending money and visiting arrangements separate.
Paid by Los Angeles County
Inmate trust account
Separate visitor registration
Know how county calls work.
Have the booked name, booking number and current facility ready. Match the details to the latest custody record.
County-funded telephone calls.
- 01
Confirm LASD is the custodian.
Check the booked name, booking number and current facility. This county policy does not establish the calling rules for a city jail, state prison or federal facility. Find the booking and facility - 02
Know that county jail calls are free.
LA County began funding jail calls on December 1, 2023. Its April 2026 contract extension continues that arrangement. You do not need to buy prepaid credit for calls covered by this policy. - 03
Be ready at the receiving number.
Make sure the person has the correct telephone number. If calls do not arrive, check your blocked-number and spam-filter settings. Ask the calling provider for help with a number restriction or an error message. - 04
Wait for the person to call.
The person in custody places the call according to facility procedures. Free calling does not guarantee an immediate call or a particular time. The jail’s public telephone number does not connect live incoming calls to a housing unit. - 05
Keep other services separate.
A trust-account deposit is for inmate spending money. Visiting registration and appointments use IVVS. Neither schedules a telephone call. Send spending money - 06
Check an unexpected charge before paying.
A provider’s general product list may include paid services. It does not mean prepaid funding is required for LA County jail calls. Ask the provider to identify the facility and product if you see a payment request. Letters are another way to stay in touch
When the call does not come.
Check the number and connection.
- Confirm the receiving telephone number.
- Check blocked-number and spam-filter settings.
- Recheck the person’s current facility.
- Save the exact error message and time of the attempt.
- Ask the calling provider about number restrictions or connection errors.
Check the new custodian.
Look up the new facility. A transfer outside LASD custody may change the provider and calling policy.
If you have an older paid account, ask the provider about its balance and refund process. Do not assume a balance transfers with the person.
Check current housingNeed calling-provider support?
Use the Los Angeles County CA listing, Site ID 111, for provider questions. Have the receiving number and any error message ready.
Choose their facility.
Confirm their current facility.
Choose a facility above to keep it at hand as you move through the guides.
View facility informationSources & updates
Adapted from Jail411’s county phone calls guide and LASD’s published custody guidance. The free-call policy and covered call types are documented in the November 2023 county amendment; the April 2026 extension continues the agreement through October 31, 2027. Provider identification comes from ConnectNetwork’s county listing. Reviewed September 25, 2026. Live records, account information, appointments and transactions are handled by the responsible agency or provider.