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Home / California / Alameda County / Phone calls

Receive calls from Santa Rita Jail.

Confirm Santa Rita custody before opening or funding an account. Alameda County’s Sheriff partner sites point families to ConnectNetwork for phone service.

Follow the steps

One step at a time

Set up the account without mixing services.

Phone calls, video visits, and commissary packages are separate services even when related companies operate them.

  1. Confirm the person and facility

    Use the Sheriff locator and make sure Santa Rita is still the current location.

    Find someone in county custody →

  2. Keep the PFN ready

    Use the booked identity from the custody record. Call Santa Rita if the service asks for a format you do not recognize.

  3. Use the phone provider

    The Sheriff’s partner-sites page lists ConnectNetwork / ViaPath for telephone accounts.

    Open ConnectNetwork ↗

  4. Do not confuse video and phone accounts

    GettingOut and GTL VisitMe handle video visiting. An account for a visit is not automatically the correct account for telephone calls.

    See the visiting guide →

  5. Check before adding more money

    If calls do not come through, confirm custody and contact the provider before repeatedly funding the account.

Keep these handy

The details you will need.

Booked name

Use the spelling shown in the Sheriff record, not a nickname.

Personal File Number

Keep the PFN with the person’s name. Santa Rita uses it for visits and personal mail.

Date of birth

Have it ready for visit scheduling and to distinguish similar names.

Current location

Confirm Santa Rita is still the housing location before traveling, mailing, or paying.

A closer look

Details that help you get it right.

The phone account is not a trust-fund deposit.

Money placed into a calling service is for that service. Do not assume it reaches commissary or the person’s general jail account.

If calls are not connecting

Check the simple causes before opening another account.

  • Confirm the person is still at Santa Rita.
  • Confirm the account uses the booked identity and correct facility.
  • Check the provider account status and payment history.
  • Ask ConnectNetwork about blocks, refunds, or technical issues.

Different custody means a different provider

Santa Rita’s service does not automatically follow someone elsewhere.

  • Do not use this account for Juvenile Hall or Camp Sweeney without confirmation.
  • FCI Dublin and its camp are closed federal facilities.
  • A state prison uses CDCR’s facility-specific communication rules.

Official instructions

Use the service that handles this task.

Jail411 explains the route. The Alameda County Sheriff and its listed providers control custody records, appointments, accounts, acceptance rules, and payments.

Open ConnectNetwork ↗

Alameda source set checked September 12, 2026: Sheriff partner sites ↗ · ConnectNetwork ↗

Confirm time-sensitive requirements with the Sheriff or provider before traveling, mailing, or paying.

Adult county custody

Santa Rita is the county jail.

Santa Rita Jail

5325 Broder Boulevard
Dublin, CA 94568

The current Alameda County adult jail. Confirm the person is still here before applying any visiting, mail, phone, or money instructions.

Recent arrest?

The person may still be in a city holding facility. Use the Sheriff locator and contact the arresting agency if the county record has not appeared.

Find the arresting agency →

More help for
Alameda County families.

Choose the guide for the next thing you need to do.