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Suffolk County Jail / Nashua Street Jail

Find the current building and housing unit first. Nashua Street and South Bay have different visit, money and property windows. This guide hosts the published schedules and practical steps, including conflicts that the visiting or accounts desk must resolve before you travel.

All states and facilities Facility information, not live custody records.

JAIL411 / FAMILY FIELD GUIDE

Boston’s two adult county facilities: a family guide.

Sources reviewed

Adult Suffolk County Sheriff’s Department custody at Nashua Street Jail and South Bay House of Correction. Suffolk County, New York, state prisons, youth and federal custody are separate.

  1. Locate the person

    Call the correct Records desk; retain the ID number and current unit.

  2. Clear the visit

    Check approval, unit schedule and children’s eligibility before travel.

  3. Use the right service

    Free communications, commissary money and court bail are separate.

  4. Arrange the return

    Plan the final walk, pickup and release support before leaving.

PART 01

Find the right facility

Custody, identifiers and boundaries.

Locate someone and keep the right identifiers

SCSD directs family custody inquiries to its Records divisions: Nashua Street 617-635-1100 ext. 3005; South Bay 617-635-1000 ext. 2017. The reviewed Sheriff pages do not supply a live public booking search. A commercial search result or a court docket is not confirmation of today’s housing.

  1. Have the full legal name, spelling variants, date of birth, arrest date and arresting agency ready. Give sensitive identifiers only to the official desk that needs them.
  2. Ask whether the person is in SCSD custody, the physical facility, identification number, unit, and whether an intake, court trip, transfer or release is still being processed. Ask which desk can answer visit eligibility or release questions.
  3. Write down the confirmed name/ID exactly for mail, the current unit for the schedule, the case number and court if supplied, and when you checked.
  4. If neither desk finds a recent arrest, contact the arresting agency for the receiving institution. A spelling mismatch, incomplete admission, another county, state custody or federal custody can require a different search. A missing record does not establish release.

For case dates, use MassCourts: select the court department/division and search by case number or name. Check the docket, event date and location with counsel; protected or unavailable online cases require the clerk. Court status and jail housing are separate questions.

Sources: SCSD: family questions, custody, mail and money · SCSD: contact directory · Massachusetts Courts: how to search dockets

Two active facilities, several different systems

FacilityAddress and RecordsHow to use it
Suffolk County Jail / Nashua Street Jail (SCJ)200 Nashua Street, Boston, MA 02114
617-635-1100 ext. 3005
Primarily pretrial custody. It replaced the historic Charles Street Jail; do not travel to that former jail.
Suffolk County House of Correction / South Bay (HOC)20 Bradston Street, Boston, MA 02118
617-635-1000 ext. 2017
Men and women; sentenced and some pretrial populations. The current HOC visit chart includes units marked NSJ: ask where the person physically sleeps.

The Sheriff’s FAQ describes county sentences under 2.5 years; the HOC page says 2.5 years or less. These descriptions are not a rule for predicting a person’s placement. Classification, court commitments and transfers control the current location.

The Community Corrections Center, 33 Bradston Street, 617-635-1000 ext. 2500, is a separate program contact, not the HOC visiting address. Boston Police holding, Massachusetts DOC prisons and Boston Pre-Release Center records, DYS youth custody, federal/ICE facilities and Suffolk County in New York do not inherit this guide. Older HOC HTML still lists immigration units; the currently linked schedule does not. Those old rows do not establish a current ICE housing service or current immigration visit rules.

Sources: SCSD: family questions, custody, mail and money · SCSD: Nashua Street Jail, visiting and property · SCSD: South Bay House of Correction · SCSD: HOC schedule revised December 29, 2023, linked on current homepage · SCSD: contact directory

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PART 02

Plan a visit

Reservation, children, clothing, video and access.

Published visiting windows and approval

FacilityPublished frequency and arrivalArrange it
Nashua StreetDaily: 8–10:30 AM; 1–2:45 PM; 3:30–5 PM; 7–8:45 PM. Up to 3 visits per Monday–Sunday week, 1 per day, up to 1 hour. Page recommends arrival 30–60 minutes before the period.617-635-1100 ext. 3001. Verify the person is eligible and whether current registration is required; the Nashua page does not describe the HOC application process.
South BayUnit chart below. Approved visitors are told to arrive 1 hour before the visit. Older facility page says up to 3 visits/week, 1/day depending on status. Linked application distinguishes 1-hour contact and 30-minute noncontact visits.Appointment required. Current directory: 617-635-1000 ext. 2097; older page lists ext. 2294. Ask main operator for Visits if needed.

South Bay’s currently linked chart was revised December 29, 2023. It is the chart still supplied by the homepage at this review, not a newly issued 2026 schedule. Monday is marked “No Visits”; Tuesday is marked “Video Visits.” Times below are Boston local time. A dash means the source cell is blank and does not identify an appointment window. The PDF does not explain its asterisks; do not import the old HTML footnote or assume an asterisk permits children.

South Bay: full unit schedule
UnitTuesday videoWednesdayThursdayFridaySaturdaySunday
4-1 / 4-2 / 4-34:15–4:35 PM——*3–4 PM*6:30–7:30 PM8–9 PM
1-09-1 (PEACE)8–8:20 PM*6:30–7:30 PM——*3–4 PM*6:30–7:30 PM
3-18:35–8:55 PM*3–4 PM—*6:30–7:30 PM——
3-2 / Infirmary5:40–6 PM—8–9 PM—8–9 PM—
3-3 NSJ3:05–3:25 PM—*3–4 PM8–9 PM——
3-4 NSJ7:25–7:45 PM8–9 PM———*3–4 PM
121 / CWP6:15–6:35 PM—*4:30–5:30 PM—*4:30–5:30 PM—
ASU: 1-3-1 / 1-3-2 / 1-4-1 / 1-4-2 / 1-8-2 / 1-10-1 / 1-10-33:40–4 PM6:45–7:15 PM—6:45–7:15 PM——
SHU: 1-5-1 / 1-5-2 / 1-8-1 / 1-9-29:10–9:30 PM*4:30–5:30 PM—*4:30–5:30 PM—*4:30–5:30 PM
Women: 1-6-1 / 1-6-2 / 1-10-22:30–2:50 PM8–9 PM*3–4 PM—*3–4 PM8–9 PM
Women: 1-11-1 / 1-11-26:50–7:10 PM*3–4 PM8–9 PM—8–9 PM*3–4 PM
Building 8: 8-00-1 / 8-00-2 / 8-00-3 / 8-00-48–8:20 PM*6:30–7:30 PM——*3–4 PM*6:30–7:30 PM

Use the resident’s confirmed unit, then ask Visits to confirm the offered appointment, visit type, start time and check-in deadline. Court, medical restrictions, discipline or unit changes can affect an individual visit. The older HOC webpage has a different matrix and immigration labels; those rows are not mixed into this chart.

South Bay application and denial appeal
  1. The resident may designate up to 3 adults. Each adult needs an application and background/identification check. The facility page says applications are available in the lobby daily 3–11 PM; the homepage also supplies a downloadable questionnaire.
  2. Return the completed questionnaire to SCSD, 20 Bradston Street, Boston, MA 02118 with a copy of your ID and a self-addressed stamped envelope. Answer criminal-history, probation/parole, restraining-order and relationship questions accurately.
  3. The English form says processing may take up to 10 days; its Spanish text says 10 or more. Results arrive by US mail, and the form asks callers not to telephone for application status. Do not book travel on a presumed approval date.
  4. The same form warns against copying the application despite being offered as a download. Ask Visits whether a home-printed form is accepted before mailing it; do not distribute altered copies.
  5. If denied, the linked form allows a written appeal to the Superintendent within 30 days. Keep the denial and a copy of the appeal.

The HOC page lists exclusions for incarceration within 6 months, pending criminal complaints, certain felony-probation association restrictions, victim/witness status involving a person in custody, and active 209A orders against a person in custody. Prior felony conviction or SCSD incarceration may require a written Superintendent request. Approval is individual; disclosure does not guarantee an exception.

Sources: SCSD: Nashua Street Jail, visiting and property · SCSD: Nashua visiting hours and Saturday child restriction · SCSD: Nashua visiting policies · SCSD: South Bay House of Correction · SCSD: HOC schedule revised December 29, 2023, linked on current homepage · SCSD: currently linked request-to-visit questionnaire, June 2023 upload · SCSD: contact directory

ID, children, clothing and belongings

IssueNashua StreetSouth Bay
Adult IDCurrent state-issued photo ID, driver’s license or passport.Current photo ID; the facility lists Massachusetts driver/non-driver ID and passport. Ask about an alternative document before travel.
ChildrenUnder 18: parent plus original birth certificate, no photocopy; at most 2 children.Under 18: parent or documented legal guardian, unless the required minor-consent form is completed; original birth certificate for every minor.
Group sizePolicy says 1 person per visit alongside a separate allowance for 2 children; confirm the exact adult/child party.Contact: 2 adults and 2 children, with 1 child small enough for an adult’s lap. Noncontact: 1 adult and 1 small child up to age 5.
Unresolved child timingHours page prohibits children on Saturdays; policy page permits any day but none after 6 PM. Get a specific answer from ext. 3001.Older page permits children on the property only until 6 PM. Newer chart includes asterisked 6:30 PM windows without a legend. Confirm with ext. 2097 before reserving with children.

Keep children supervised throughout the property; do not leave them in a vehicle. An ill or disruptive child can end a visit. Neither current public set supplies a complete infant-supply allowance: ask about diapers, wipes, a clear bottle, formula, baby food, blanket, stroller and car seat individually. The child’s age does not remove the original-document requirement.

Department dress code and conflicting older pages

The homepage-linked department dress page requires covered shoulders/upper body; no tank, halter, tube, cropped, see-through or sleeveless visitor tops. No shorts, sweats, army fatigues, uniforms, baggy pants or excessive pockets. No offensive words/images. Dresses/skirts may extend no more than 3 inches above the knee. Outer coats, jackets, sweaters, rainwear, hooded sweatshirts and overshirts are prohibited in the visiting area. No shower-style shoes or bare feet.

Hats, caps, bandannas, hair rollers, clips, pins, barrettes, scrunchies and headbands are prohibited; the page’s scarf exception is for professional attire. Authorized items are a wedding band, medical-alert bracelet, religious medallion, handkerchief and locker key. Attorney exceptions are specifically for attorneys.

Older Nashua instructions require hems 6 inches below the knee and prohibit belts; older HOC text gives other restrictions and says only the orange locker key enters. These remain visible official conflicts. For a family visit, plain long trousers, a sleeved shirt and closed shoes avoid the hemline dispute. Ask the Shift Commander about religious dress or medically necessary items; an attorney exception is not a general visitor exception.

Leave phones, cameras, bags, wallets, money and other unauthorized items outside the visiting room; HOC directs visitors to lobby lockers. Confirm locker availability, size and payment before relying on one. Search refusal or intoxication can prevent admission. At HOC, remain seated separately, keep hands visible, do not kiss or pass anything. Ask for a supervisor and the written reason if entry is denied.

Sources: SCSD: Nashua Street Jail, visiting and property · SCSD: Nashua visiting hours and Saturday child restriction · SCSD: Nashua visiting policies · SCSD: South Bay House of Correction · SCSD: currently linked request-to-visit questionnaire, June 2023 upload · SCSD: department visitor dress code

Video: register, confirm the service and solve failures

The HOC chart publishes Tuesday video slots of 20 minutes. It does not publish a family enrollment link, booking lead time, cancellation deadline or Nashua unit video matrix. SCSD’s official 2025 operations presentation identifies Securus; the Massachusetts no-cost report records Suffolk video and electronic communications. Confirm the current service for the person’s facility with Visits before selecting an appointment.

  1. Use Securus registration and select the Massachusetts facility. Do not choose Suffolk County, New York. Use your own accurate identity and contact details, and complete the requested profile/ID verification.
  2. For scheduled Video Connect, request facility access and wait for approval. Search by the confirmed name/ID, choose an offered remote session, check the local date/time and keep the confirmation. Provider registration does not replace the jail’s visitor approval.
  3. Securus now also advertises on-demand video. Its general page does not prove Suffolk changed from scheduled sessions. If your facility offers that mode, install Securus Mobile, enable video calls, notifications, camera and microphone permissions. Ask support to identify the actual mode if the expected schedule is missing.
  4. Test sound, camera, connection and device permissions before the session; use a quiet, private place and the same dress rules. Do not add an unapproved participant. Report a frozen/failed session with facility, resident ID, appointment time, device, error and screenshots to 972-734-1111.

For a scheduled cancellation, open My Sessions in the app or account and cancel there. Securus says deadlines vary by facility; its general 24-hour example is not a verified Suffolk deadline. If cancellation is blocked, notify provider and Visits promptly. Ask whether a missed visit can be restored.

Do not pay a generic video price. Current Massachusetts law requires supplemental video/electronic communications, if offered, to be free to both ends. A national funding prompt or old stamp listing needs correction with Securus and the jail, not automatic payment. Save any unexpected charge for a dispute.

A concrete source conflict remains: JPay’s Massachusetts Suffolk County Jail listing still displays $12.50 for 30 minutes and stamp-purchase language. The current statute and Suffolk’s no-cost report support free offered communications. Treat that provider price as conflicting information to resolve with support, not as a verified local fee.

Sources: SCSD: HOC schedule revised December 29, 2023, linked on current homepage · SCSD: official legislative presentation, 2025 operations · Massachusetts Sheriffs: no-cost communications report Q4 2025 · Massachusetts General Laws c127 §87A: free communications · Securus: video registration and current service types · Securus: scheduling sessions · Securus: cancellation and missed-session help · Securus: customer care · JPay: Suffolk County Jail, MA, conflicting legacy prices

Disability, language, religious and special visits

Tell the visiting desk what accommodation will make the visit possible before reserving: wheelchair access, an accessible screening method, assistive communication, an interpreter, a service animal, medically necessary supplies or a religious head covering. Ask for the responsible supervisor, the exact public entrance/drop-off and whether written approval is needed. Nashua: 617-635-1100 ext. 3001; HOC: 617-635-1000 ext. 2097.

SCSD says both sites comply with the ADA; that statement does not identify an accessible visitor parking space, drop-off lane or screening exception. County regulation 103 CMR 934.03 requires a process for resident accommodation requests. A resident can ask staff/case management for that process and written assistance with a grievance. The September 2024 PREA policy also requires disability and language access and generally prohibits using another resident as the interpreter for an abuse report.

No reviewed public local policy specifies a long-distance exception, an extended family session, an infant-supply quantity, a guardian-consent form submission method or an automatic visit for a critically ill resident. Ask the Superintendent/Visits for the precise exception and approval before purchasing travel. Counsel should arrange legal access through Inmate Legal Services; family appointments do not establish a confidential attorney visit.

Sources: SCSD: family questions, custody, mail and money · SCSD: contact directory · 103 CMR 934: county legal rights, grievances and accommodation · SCSD S241: sexual abuse/harassment policy, effective September 2024 · SCSD: Inmate Legal Services and bail appeal project

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PART 03

Stay in touch and send support

Separate accounts, phone, mail, books and trust.

Which account or payment is this?

PurposeResponsible serviceAvoid this error
Voice, video and electronic contactSecurus for current communication support; confirm the Massachusetts facility. Current state law makes offered communications free.A Securus screen asking for national prepaid funding does not establish a Suffolk charge.
Commissary / resident fundsNashua Accounts: 617-635-1100 ext. 3147.
HOC Accounts: 617-635-1000 ext. 2132.
Money in a communication account is not automatically commissary money.
Court bailCourt clerk or designated bail commissioner, identified by Records.A jail money order deposit is not bail, and a payment does not clear another hold.
Old provider balanceSecurus customer care: 972-734-1111.Deleting an account can cancel future sessions; resolve balances and preserve receipts first.

Ask the resident which need is unmet before sending money. Record the full name/ID, facility, payer, amount, date, receipt and exact account type. If transferred, verify the new location before another deposit; neither funds nor approved visit access should be presumed to follow automatically.

Sources: Massachusetts General Laws c127 §87A: free communications · SCSD: official legislative presentation, 2025 operations · SCSD: contact directory · SCSD: family questions, custody, mail and money · Securus: account deletion and prepaid refund consequences

Free calls, connection problems and old balances

Massachusetts General Laws c127 §87A requires jail/house-of-correction voice calls to be free for the person calling and receiving. The Q4 2025 official report confirms Suffolk’s free phone, video and electronic service activity. It does not publish an individual daily allowance. Do not transfer state-prison calling hours or another county’s number limits into these two jails.

Set up or recover your own Securus account if the current service requires it, and keep the receiving telephone number accurate. When calls fail, check handset spam blocking, blocked numbers, call forwarding and service interruptions. Tell Securus 972-734-1111 the called number, Massachusetts facility, resident ID, exact time and error announcement; ask whether the number is blocked or needs verification. Ask facility staff about a housing restriction or phone-list problem. Do not use another person’s account to evade a restriction.

No current SCSD public source located specifies the daily calling window, call length, approved-number cap or family emergency-message protocol. Call the main facility and ask the shift supervisor to route an urgent family matter; a call to administration does not connect directly to the resident. Treat ordinary calls/messages as nonprivate. Counsel should use Legal Services to arrange attorney calls/Zoom.

Recover a legacy Securus balance

Contact customer care before closing the account, verify the refund address and cancel scheduled sessions. Securus says an AdvanceConnect refund to the last online card is issued in 2–3 business days but may take a billing cycle to appear; mailed-payment/MoneyGram/Western Union balances generally return by check in 2–3 weeks. Confirm the current terms for your exact balance. Securus Debit money belongs to the resident and is not refundable to the sender; remaining eMessaging stamps are described as nonrefundable. Account deletion cancels sessions and may require a different email for a future account. These legacy refund procedures do not create a current Suffolk communication fee.

Sources: Massachusetts General Laws c127 §87A: free communications · Massachusetts Sheriffs: no-cost communications report Q4 2025 · SCSD: official legislative presentation, 2025 operations · Securus: customer care · Securus: account deletion and prepaid refund consequences · SCSD: Inmate Legal Services and bail appeal project · SCSD: contact directory

Personal mail, protected legal mail and rejections

Nashua StreetSouth Bay
Resident full name and ID number
Suffolk County Jail
200 Nashua Street
Boston, MA 02114
Resident full name and ID number
Suffolk County House of Correction
20 Bradston Street
Boston, MA 02118

Put the sender’s name and complete return address on the envelope. The FAQ requires clean white paper and black ink for letters; drawings may use black ink or noncolored pencil. It also mentions noncolored pencil for correspondence but then says all letters must be black: using black ink avoids that inconsistency. No stained/discolored sheets or multilayer greeting cards. The FAQ states mail is searched before delivery.

Do not treat that general search statement as authority to open privileged legal correspondence without the resident. County regulation 103 CMR 948.05–.06 protects correspondence with attorneys, courts and listed public officials. Incoming privileged mail may be opened only in the addressed resident’s presence to inspect for contraband. Outgoing privileged mail must identify the resident and facility return address and be addressed to an eligible official; it may not be opened or impeded under that rule. Counsel should identify their professional sender role and ask the local mailroom for required envelope markings; the public local pages do not supply a complete legal-mail marking protocol.

For ordinary mail rejected for its contents, 103 CMR 948.09 requires written reasons and notice of a written appeal to the Sheriff/facility administrator. Incoming-mail notice goes to sender and resident; outgoing-mail notice goes to resident. Keep the envelope, rejection and copies. Ask the mailroom for the exact appeal address/deadline and whether the original will be returned, held or disposed of; the regulation does not supply SCSD’s local retention timetable. A returned letter after transfer should trigger a fresh Records check before resending.

Sources: SCSD: family questions, custody, mail and money · 103 CMR 948: county mail and communication requirements · SCSD: contact directory

Photos, books and packages

South Bay’s published rule allows softcover books, magazines and newspapers sent directly from the publisher. It does not say a marketplace seller or family-shipped book qualifies. Confirm the resident’s current name/ID and ask the HOC mailroom about the title, sender, quantity and packaging before ordering. No food items may be brought or sent to the HOC under the posted rule.

The Nashua sources reviewed do not publish an equivalent current publisher/book limit. Ask its mailroom before applying South Bay’s restriction there. No verified local approved-package ordering service was found for either facility. Do not buy a commercial “care package” merely because a website lists the jail.

The public pages do not specify photograph dimensions, number per envelope, Polaroid treatment, hardcover exceptions or the physical-mail disposition after any scanning. Ask the correct mailroom about those exact items before mailing originals. The FAQ’s black-ink drawing rule is not a published ban on every photograph, nor permission for every photo type.

Under county mail rules, prohibited content includes escape/contraband plans, threats, criminal planning, dangerous weapon-making instructions and specified security/treatment risks. If a publication is refused, request the written basis and sender/resident appeal procedure. Court clothing follows the property exchange process below; it is not an unrestricted package exception.

Sources: SCSD: South Bay House of Correction · SCSD: family questions, custody, mail and money · 103 CMR 948: county mail and communication requirements · SCSD: Nashua Street Jail, visiting and property

Deposits, indigent support and money on release

FacilityDrop-off timesAccounts
Nashua StreetDaily 8 AM–2:15 PM and 3–9 PM617-635-1100 ext. 3147
South BayDaily 8 AM–2 PM and 4–9 PM617-635-1000 ext. 2132

Confirm the instrument and balance before purchasing it. The FAQ permits only a money order payable to the resident and caps the account at $500; an order exceeding $500 or pushing the balance above $500 is rejected. The facility pages also accept bank checks, and HOC describes $500 per transaction. Those are different rules. Ask Accounts: “Do you accept this bank check or only a money order; is $500 the total balance cap or transaction cap; what ID/memo is required?” Cash and personal checks are not accepted; HOC also excludes travelers checks.

Use the confirmed full name/ID and retain the money-order stub and receipt. The reviewed sources do not verify a current online/kiosk provider, mailed-deposit attention line, posting delay, weekly commissary spending cap or transfer process. Ask Accounts those specific questions, especially if a deposit is missing, returned or the person moved.

Residents without funds should request the local indigent-supply procedure from their caseworker or Accounts. County 103 CMR 948.04 requires 3 postage-free general letters weekly and unlimited privileged postage excluding attorneys; it permits a separate procedure for letters to attorneys of record in pending criminal cases. Ask Legal Services for the attorney-postage arrangement. Local indigence thresholds and hygiene-item distribution were not found publicly.

Nashua states canteen money can be picked up any day and is returned by check only to the detainee. That does not authorize a relative to collect it. HOC’s remaining-balance/refund timing is not published in the reviewed sources. Arrange the resident’s refund method with Accounts before release and retain a balance statement.

Sources: SCSD: family questions, custody, mail and money · SCSD: Nashua Street Jail, visiting and property · SCSD: South Bay House of Correction · SCSD: contact directory · 103 CMR 948: county mail and communication requirements

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PART 04

Get there and back

Public parking, current transit and nearby services.

Where to arrive and park

DestinationVerified optionLimits
Nashua Street Jail, 200 Nashua StreetThe visiting policy says no parking at the jail. North Station Garage: 121 Nashua Street, Boston, MA 02114; Propark 617-222-3042; open 24/7.Separate paid public garage. Operator lists accessible parking, 6 ft 8 in clearance and no in/out privilege. Ask about today’s rate/event restrictions; no jail validation verified.
South Bay HOC, 20 Bradston StreetSheriff page warns parking is limited and recommends public transit.No current official inventory of public jail spaces, accessible stalls, rates or overnight pickup parking was located. Visits must confirm the permitted parking and drop-off; do not assume staff lots or South Bay retail lots allow jail parking.

At Nashua, use the public sidewalk from the garage toward 200 Nashua Street; the garage entrance is not the jail entrance. At South Bay, ask for the current public visitor entrance on the Bradston campus rather than entering an administrative or service gate. Exact screening entrance and accessible curb access need confirmation at the visit desks. Allow time for street crossings, lockers and screening in addition to the published arrival lead time. Do not wait in a vehicle lane for release without staff direction.

Sources: SCSD: Nashua Street Jail, visiting and property · SCSD: Nashua visiting policies · SCSD: South Bay House of Correction · Propark: North Station Garage · TD Garden: public North Station parking · SCSD: contact directory

Current MBTA routes and the final approach

DestinationOperator-confirmed stop/routeFinal access
Nashua StreetScience Park/West End, Green Line D/E, at Leverett Circle and Nashua Street.Sheriff directions place the jail across from the station at 200 Nashua Street. Use pedestrian crossings; confirm elevator alerts before departing. The station has elevators but no parking.
South BayRoute 10: City Point–Arlington Station, serving Andrew (Red Line) and Back Bay area. Toward Arlington: Theo Glynn Way @ Newmarket Sq, stop 10. Toward City Point: Southampton St opp Newmarket Sq, stop 9955.The current stop list places these on different streets. Continue on public sidewalks toward Bradston Street and the confirmed visitor entrance; there is no published door-to-door accessible jail route or jail shuttle.

The Route 10 timetable is effective September 6, 2026. The older Sheriff directions refer to Copley and a generic Lechmere train; use the current MBTA route/station names above. Stops can move during works, and the late trip shown at a mall or hospital timepoint is not a promised departure at the jail-side stop.

Route 10 runs weekdays, Saturdays and Sundays, with different schedules and holiday substitutions. For a 9 PM visit finish, plan the actual return departure from the correct direction’s stop and a backup ride; do not simply reverse the outbound stop. Plan the trip with MBTA using 200 Nashua Street or 20 Bradston Street plus the required check-in time. Check service/elevator alerts on the travel day. MBTA information: 617-222-3200, Monday–Friday 6:30 AM–8 PM; 711 for TTY, VRS for ASL. The guide does not provide live arrivals or guarantee the final sidewalk is step-free.

Sources: MBTA: Science Park/West End station · MBTA: Route 10, current stop list · MBTA: Route 10 timetable effective September 6, 2026 · MBTA: Theo Glynn Way @ Newmarket Sq, stop 10 · MBTA: Southampton St opp Newmarket Sq, stop 9955 · SCSD: Nashua Street Jail, visiting and property · SCSD: South Bay House of Correction

Food and lodging for a longer trip

Area / optionAddress and contactPublished practical detail
Nashua area: Hub Hall food hall80 Causeway Street, Boston, MA 02114
617-263-8900
Sunday 7 AM–10 PM; Monday–Thursday 6 AM–10:30 PM; Friday 6 AM–11 PM; Saturday 7 AM–11 PM. Individual counters can differ.
South Bay area: Sally’s Apizza9 District Ave, Dorchester, MA 02125
857-557-7209
Monday–Friday 11:30 AM–9 PM; Saturday–Sunday 11 AM–9 PM. A late jail visit may end after food service.
Nashua-area lodging: Hampton Inn Boston/Cambridge191 Monsignor O’Brien Highway, Cambridge, MA 02141
617-494-5300
Across the river in Cambridge; arrange the onward trip. Operator lists breakfast and guest parking; ask about room access and cancellation terms.
South Bay-area lodging: Courtyard Boston-South Boston63 R Boston Street, Boston, MA 02125
617-436-8200
Operator lists on-site self-parking. Confirm charges, accessible room requirements and the route to Bradston Street.

These are independently operated options, not jail-affiliated services or guaranteed vacancies. Confirm hours before a late arrival and verify room/parking costs directly. A hotel’s parking or a restaurant visit does not authorize leaving a car there during a jail visit. Obtain visiting approval and the unit appointment before committing to nonrefundable lodging. Food bought nearby cannot be passed to the resident.

Sources: Hub Hall: address, hours and telephone · Sally’s Apizza: Dorchester location · Hampton Inn Boston/Cambridge: hotel information · Courtyard Boston-South Boston: hotel information · SCSD: South Bay House of Correction

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PART 05

Care, safety and daily life

Health communication, grievances and programs.

Medical information, medication and urgent concerns

For an immediate safety concern in custody, call the facility main line and ask the shift supervisor for an urgent medical/mental-health check; give the resident’s full name/ID, current location if known, specific symptoms or statements, and when you learned them. Do not wait for a routine letter or ordinary grievance. Nashua’s published medical line is 617-704-6683. HOC’s directory prints medical ext. 209, which may be incomplete: call 617-635-1000 and ask the operator for Medical rather than inventing a longer extension.

Send useful clinical facts through the channel staff authorizes: prescriptions and dose schedule, pharmacy/prescriber contacts, allergies, last dose, withdrawal risk, prior hospitalizations and needed glasses/hearing aids. Ask how to deliver records and whether a medical item needs advance approval; no public medication/glasses drop-off policy was located. Do not put medication in ordinary mail or assume a visit desk can accept it.

SCSD provides intake health screening, chronic/dental/mental-health care and medication for opioid use disorder when clinically indicated. The official December 24, 2025 audit, covering records through June 2024, describes a Health Service Request Form (HSRF): resident selects medical/dental/mental-health need, dates/signs it, and uses the unit secure box or hands it to healthcare staff during medication pass. It describes daily collection, urgency review within 24 hours, and nonemergency encounters within 48 hours on weekdays/72 hours on weekends. These are documented procedures, not a guarantee of today’s appointment; emergencies should be reported immediately.

A family member can provide information, but staff may need the resident’s signed authorization before discussing protected care. Ask for the release-of-information form and secure clinical contact, and have the resident name who may receive updates. An ordinary visitation approval is not medical consent.

Sources: SCSD: medical and mental health services · State Auditor: SCSD overview, published December 24, 2025; audit through June 2024 · SCSD: contact directory

Grievances, sexual safety and outside support

For an ordinary unresolved custody problem, the resident should request the local grievance form/procedure from unit staff or a caseworker, state the event date, people involved, specific problem and requested remedy, and retain the dated receipt and response. Family may document concerns to the Superintendent, but that contact does not automatically file or preserve the resident’s own grievance.

County rule 103 CMR 934.02 requires informal and formal routes, a dated formal receipt, investigation/resolution within 15 working days, a written result and appeal notice, and appeal resolution within 30 working days. Extenuating extensions may add no more than 30 working days. Emergencies receive priority. These are response requirements, not a verified SCSD filing deadline. Ask for the current local filing/appeal deadline, submission point and accommodation help; state-prison 103 CMR 491 procedures are not automatically SCSD’s process.

Report sexual abuse or harassment

Tell any trusted staff member, the Superintendent or the SCSD reporting hotline 617-704-6666. Family/friends can report; the September 2024 S241 policy accepts third-party and anonymous reports, prohibits retaliation and does not require informal resolution or impose a time limit on a sexual-abuse/harassment grievance. A third party’s administrative-remedy filing requires the resident’s written agreement; the resident then personally pursues later steps.

The 2024 brochure also gives an outside reporting address: Chief, Family Protection and Sexual Assault Bureau, One Bulfinch Place, Suite 300, Boston, MA 02114; 617-619-4000. For confidential emotional support, the brochure lists Boston Area Rape Crisis Center PREA counseling 844-744-7732, Monday–Friday 9 AM–9 PM. Support counseling and an investigation report serve different purposes; ask about confidentiality limits before sharing.

Request immediate medical care and protection after an assault. The policy provides medical/mental-health treatment and forensic examination without cost to the victim, and treatment is not conditioned on cooperation with the investigation. Describe any retaliation promptly and ask for safe follow-up communication.

Sources: 103 CMR 934: county legal rights, grievances and accommodation · SCSD: PREA reporting · SCSD S241: sexual abuse/harassment policy, effective September 2024 · SCSD: PREA brochure 2024, support and outside reporting · SCSD: contact directory

Programs and asking for a referral

Have the resident ask the caseworker which programs are available in the current unit and how to request screening or join a waiting list. Nashua Social Services: 617-635-1100 ext. 3146; South Bay Social Services: 617-704-6542; HOC Education: 617-704-6540. A family cannot enroll the person merely by buying a course or calling a provider.

The official 2025 operations presentation describes OASIS substance-use treatment and discharge planning for pretrial and sentenced men, PEACE programming for emerging adult men under 26, vocational/carpentry/culinary learning and Project EVOLVE with Boston Medical Center Health System for mental illness and addiction in the pretrial population. EVOLVE participation is voluntary and includes reentry support. These descriptions do not guarantee eligibility, a place or a sentence reduction.

Ask about reading/education assessment, ESOL, religious services, recovery support, vocational certification and disability accommodations. Keep the request and staff response if access is delayed. For release planning, request the Richard Pacitti team early; its published responsibilities include documentation, benefits, job referrals, housing/treatment connections, family support and transport coordination. A program referral is not a promise of a housing bed or a particular release date.

Sources: SCSD: official legislative presentation, 2025 operations · SCSD: family questions, custody, mail and money · SCSD: medical and mental health services · SCSD: contact directory · SCSD: Richard Pacitti Reentry and Transitional Center

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PART 06

Court, property and return home

Counsel, bond, belongings, discharge and reentry.

Court dates, counsel and bail

NeedWhere to startPractical distinction
Suffolk Superior criminal case3 Pemberton Square, Boston, MA 02108
Criminal Clerk: 617-788-8160; Monday–Friday 8:30 AM–4:30 PM
Current court page lists Criminal Clerk’s Office on 14th floor. A hearing can be on another floor; follow counsel and daily list.
Boston Municipal Court, Central Division24 New Chardon Street, Boston, MA 02114
617-788-8700
Other BMC divisions and Chelsea District Court have different buildings. Read the actual court name on the case.
Appointed defense lawyerCPCS Boston Trial Office, 75 Federal Street, 6th Floor, Boston, MA 02110
617-209-5500
Ask for the assigned attorney or correct office. SCSD Legal Services helps legal access, not defense advice.
Jail legal access / bail appealNashua Legal Services: 617-635-1100 ext. 3085; HOC main: 617-635-1000, ask Legal ServicesResident can submit written research/legal requests and request notary access. Counsel requests the SCSD bail appeal process.

Use MassCourts with the court/division and case number; compare the next event with counsel or the clerk. Ask whether appearance is remote and how family observers may attend. A docket update is not confirmation the jail received a release order.

  1. Ask Records whether bail is available on every matter, the exact amount and any other hold. Nashua Records 617-635-1100 ext. 3005 supplies the commissioner’s current contact. The jail page says availability after 5 PM Monday–Friday and on call weekends; call before arriving.
  2. Confirm the accepted payment instrument, payee, ID, posting place and hours with that commissioner/clerk. Do not buy a money order payable to the resident for court bail. Obtain a receipt identifying the payer and case.
  3. Confirm the order reached the jail and ask about remaining holds and processing; paying one case’s bail is not a release guarantee.

After-hours fee correction: current MGL c262 §24 permits a maximum $80 bail-taking fee and directs that fees for bail taken outside regular working hours be charged only to the Trial Court. Older court guidance still says the person pays a nonrefundable fee of up to $50. Do not add that old family charge to the bail deposit. Ask the commissioner/clerk to apply the current rule if quoted a conflicting fee.

The court’s post-arraignment guide says cash bail returns to the defendant, relative or friend who posted it if required appearances were kept through the case. Preserve the receipt and current address; ask the clerk for refund processing and any forfeiture issue. Discuss bail review and case-specific conditions with counsel.

Published Bail Rule 41, effective July 1, 2014, permits a bail magistrate to accept cash, a bank check, treasurer’s/cashier’s check or U.S. Government money order, with the listed checks/order payable only to the magistrate authorizing release. Confirm which form the assigned magistrate will accept before buying it; this is not the jail commissary payee.

Sources: Massachusetts Courts: Suffolk Superior Court · CPCS: Boston Trial Office and court contacts · SCSD: Inmate Legal Services and bail appeal project · Massachusetts Courts: how to search dockets · SCSD: family questions, custody, mail and money · SCSD: Nashua Street Jail, visiting and property · Massachusetts General Laws c262 §24: current bail-taking fees · Massachusetts Courts: older before-arraignment guidance, fee conflict · Massachusetts Courts: bail after arraignment · Massachusetts Courts: Bail Rule 41, accepted instruments

Court clothing and authorized property pickup

TaskNashua StreetSouth Bay
Court clothingCalendar day before court: daily 7 AM–2:15 PM and 3–9 PM. For Suffolk Superior Court, not before 4:30 PM.Exchange Monday–Friday 8–11:15 AM and 7–9 PM; none weekends/holidays. Photo ID; 1 full set exchanged for the existing property bag.
RestrictionsNo socks, underwear, T-shirts, bras or sneakers from family; these are commissary items. No boots, heels, sneakers, sweats, hooded shirts, fatigues, excessive pockets or writing/pictures.Ask Property which complete set is approved before bringing it; the HOC exchange rule is not a general package allowance.
General property pickupMonday–Friday 9–11:30 AM and 7–10 PM; no weekends/holidays. Photo ID. Property: 617-635-1100 ext. 3035.Current public pickup authorization, window and storage deadline were not found; call 617-635-1000 and ask Property. Do not apply Nashua’s schedule.

At Nashua, the resident signs a property release in the caseworker’s presence and sends it to the front desk before the named visitor comes. If already released without that form, the jail requires the former resident’s signed notarized letter. Property is held only 30 days after release. Ask whether the specific item is available and whether the desk has the authorization, then bring your photo ID. A relative’s status alone does not authorize pickup.

Ask separately about keys, wallet, identification and court clothing. Police evidence or seized property may remain with the arresting agency and is not released by the jail’s personal-property form. Count items against the receipt and report any discrepancy before leaving if possible. For a weekend release, arrange in advance how the person will obtain essential belongings and any remaining check.

Sources: SCSD: Nashua Street Jail, visiting and property · SCSD: Nashua visiting policies · SCSD: South Bay House of Correction · SCSD: contact directory

Prepare for release without guessing a pickup time

  1. Have counsel/Records identify the release basis, remaining cases/holds and where the person is physically housed. A court order, completed sentence or bail receipt still requires facility processing.
  2. Ask the current facility for the public release door, permitted waiting place and how the person can contact you. No reliable fixed release hour or processing duration was found in the current public sources.
  3. Arrange a phone number, charged phone when returned, weather-appropriate clothes, accessible transport if needed and a backup ride after transit ends. Ask case management about transport assistance before discharge.
  4. Ask the resident to request medication instructions, prescriptions/bridge supply if clinically arranged, follow-up appointments and MassHealth continuity. Confirm the destination will accept the person that day before arranging transport.
  5. Review the property receipt, remaining-funds procedure and court/probation/parole reporting instructions. Keep court documents and make the next appointment even if the online docket is slow to update.

Nashua’s 30-day property retention and weekday pickup windows can matter after a night/weekend release. South Bay’s rules need its own Property/Accounts confirmation. If release becomes a transfer, ask the responsible agency for the next confirmed institution; do not send a family driver to an assumed receiving facility.

Sources: SCSD: Nashua Street Jail, visiting and property · SCSD: South Bay House of Correction · SCSD: contact directory · SCSD: medical and mental health services · SCSD: Richard Pacitti Reentry and Transitional Center · SCSD: Inmate Legal Services and bail appeal project

Start the return-home plan while the person is inside

Ask the caseworker for the Richard Pacitti Reentry and Transitional Center team. Its published work includes birth certificates, food benefits, MassHealth, child-support connections, toiletries, housing/treatment referrals, employment preparation and transport coordination to home, parole or treatment. It holds a monthly discharge panel for people within 90 days of release and describes family/returning-citizen follow-up for 1 year. Request the referral early, but ask about help even when release is sudden.

SCSD’s reintegration page also describes classification-based community programs and Brooke House. The page’s community-supervision criteria include men within 6 months of sentence completion or parole, an approved safe home, ability to maintain work/school and a phone line. These are published program descriptions, not automatic early-release eligibility. Ask Classification/counsel about current criteria and the court/parole decision.

ServiceAddress and hoursHow to start
Boston Office of Returning Citizens30 Dimock Street, 2nd floor, Roxbury, MA 02119.
Office Monday–Friday 9 AM–5 PM; walk-ins Monday 2–5 PM and Thursday 10 AM–2 PM.
617-541-3887; orc@boston.gov. Ask about case management, ID, employment, health, recovery and transport; confirm service eligibility if returning outside Boston.

For a planned referral, have the person’s consent and a list of immediate needs: safe sleeping place, medication/clinical appointment, ID, benefits, work, phone and transport. The City offers online service registration; the office can help identify the next step. Neither a registration form nor a program description reserves a shelter/treatment bed. Confirm an actual receiving contact before discharge.

Sources: SCSD: Richard Pacitti Reentry and Transitional Center · SCSD: reintegration programs · City of Boston: Office of Returning Citizens · SCSD: contact directory

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Original directory record & nearby facilities Open preserved information

This section preserves the earlier Jail411 directory information, including historical figures and contacts. Use the dated, sourced family guide above for the instructions covered there. Other local facilities have their own rules.

Facility record / Massachusetts

Suffolk County Jail At Nashua Street is a county or city jail in Boston, Suffolk County, Massachusetts. It has a rated capacity of 654 and a reported population of 667 — about 102% occupancy, as recorded in the February 2026 federal dataset. By capacity it is the 8th-largest of the 21 county or city jail records listed for Massachusetts with a published capacity. It is one of 7 correctional facilities in Suffolk County.

Jail411 does not hold custody records. A listing here does not mean anyone is held at this address. Confirm the person’s location with the responsible agency before you travel, send money, or pay for a service.

Where this record came from. The contact, status and security fields, with capacity and population, come from the HIFLD and Federal Bureau of Prisons directory release refreshed February 2026. They describe the record, not today’s population. Check the facility’s current official website.

Contact this facility

Address
200 Nashua St.
Boston, MA 02114
Open in maps

Facility details

Capacity

102%of what it was designed to hold
667 people in a facility designed for 654
designed for 654actually holds 667

As of the February 2026 federal dataset.

TypeCounty or city jail
Security levelMaximum
Directory statusOpen

Listed as open in the February 2026 directory release.

Finding someone held here

Use the county system for a recent arrest. A state corrections search covers people in state custody. It generally will not list someone booked into a county jail this week. Bookings, bail, release, and visiting are all handled by Suffolk County Sheriff’s Office.

Official site for this facility →
Call this facility directly: (617) 635-1100

Before you travel, pay, or mail anything

Get two things first: which facility the person is actually in, and their booking or ID number. Almost nothing works without them. Then check this facility’s current instructions — rules and service providers change.

Other facilities in Suffolk County

FacilityCityTypeSecurity
Boston Police Department Headquarters Boston Correctional facility —
Boston Pre-Release Center Roslindale State prison Minimum
Judge John Connelly Youth Center Roslindale Juvenile facility Juvenile
Lemuel Shattuck Hospital Correctional Unit Jamaica Plain State prison Medium
South Bay House Of Correction Boston County or city jail Maximum
Spectrum Girls Detention Center Dorchester Juvenile facility Juvenile

Clear information.
Clear boundaries.

Jail411 is an independent information resource for families and friends. We are not a government agency, jail operator, law firm or live custody-records service.

Can Jail411 tell me if someone is in custody right now?

No. Jail411 does not hold live custody records. Use the official locator for the county, state, federal or ICE system that has the person; start here if you do not know which.

Does posting bond mean the person comes home?

Not always. A probation or parole hold, another county's warrant or an immigration detainer can keep someone in custody after bond is posted. Ask the jail what holds are on the booking before you pay.

What should I confirm before visiting?

The person's current facility, the visiting schedule, approval requirements, accepted identification and arrival instructions. Check the facility page and its official sources before you travel.

What if I find something that needs correcting?

Send us the page and the detail that needs attention. Include the official source when you have one. Do not send private booking documents or other sensitive personal information.

YOUR FAMILY REFERENCE

Plan the next step.

Practical guides for calls, visits, mail, money and release.

Open family guides
Jail411 source information preserved on 2026-09-25.Official sources appear alongside the relevant information.