Northeast Correctional Complex

NECX appointment desk

Booking hours are not visiting-session hours. Ask for the current unit session, check-in cutoff, entrance and cancellation status.

TDOC specifically instructs applicants not to put the inmate's name or TDOC number on the application envelope sent to the AWO Office.

Telephone

(423) 727-3391

Booking hours

Tuesday-Thursday, 8 a.m.-4 p.m.; Friday, 8 a.m.-noon

Application mailing point

NECX, Attention AWO Office, P.O. Box 5000, Mountain City, TN 37683

Sources: TDOC visiting, TDOC NECX

Approval, ID and minors

TDOC requires an approved application for every visitor, including children. Use the adult and minor application guides, bring approved photo identification, and confirm the parent or legal-guardian documentation needed for minors.

Sources: TDOC visiting, TDOC adult visitors, TDOC minor visitors

Entry, dress and accessibility questions

No current NECX-specific public ADA, parking or transit procedure was located.

• Bring permitted photo ID and keys/key fob; expect security screening and body scanning.
• Leave phones, wallets and electronics secured as directed; ask about permitted baby items.
• Ask NECX before the appointment about mobility devices, accessible parking, medical-device screening and the visitor entrance.

Sources: TDOC visiting

Current session timetable and annex status

TDOC's current visitation page publishes the NECX booking contact but not a unit-by-unit timetable. A Carter County annex appears in older official material, but the current TDOC roster and facility page do not establish it as active; contact NECX if the resident's location is unclear.

Sources: TDOC visiting, TDOC prison list

Phone account setup

TDOC says inmates cannot receive inbound calls. ConnectNetwork/GTL provides AdvancePay and PIN Debit services subject to approved-number rules. Use TDOC's current phone instructions; for emergencies call NECX and ask for the chaplain or responsible staff route.

Sources: TDOC phones, TDOC NECX

Video availability

No current NECX-specific video provider, eligibility or slot timetable was verified. Confirm availability before paying for a service.

Sources: TDOC phones

Address ordinary personal mail for scanning

TDOC moved personal mail to centralized scanning on November 3, 2025. Include your return name and address and clearly label the identification number TDOC ID#. Photos are scanned too; inappropriate images are not delivered. Reading scanned mail does not cost the recipient anything.

Sources: TDOC mail, TDOC scanning FAQ

Choose plain cards and permitted photographs

• Do not enclose Polaroid-type photos, cash, checks or money orders.
• Avoid homemade items and layered, decorated or musical cards.
• Do not send original irreplaceable photos: physical personal mail is retained for up to 90 days, then destroyed.

Sources: TDOC Policy 507.02, TDOC scanning FAQ

Legal correspondence and books

Privileged correspondence—including attorney and court mail—continues to the institution, not the personal-mail scanning center. Confirm the institution's correct legal-mail addressing with the sender.

Order books and other printed material directly from a publisher or recognized commercial distributor. Check the actual seller: a third-party marketplace seller may not qualify. Material remains subject to the prison's content restrictions.

Sources: TDOC mail, TDOC Policy 507.02

Approved property and commissary packages

Packages must come from an approved contract vendor, not a box packed at home. Eligibility and quantity depend on custody level and disciplinary restrictions. Confirm eligibility before paying.

The Tennessee Union Supply website now directs TDOC adult and CoreCivic package orders to CorrectPay. Select the correct facility and recipient there; a package order is separate from a JPay trust-account deposit.

Sources: TDOC Policy 507.02, Current package routing

Online, telephone and MoneyGram

JPay's Tennessee deposit form lists online service, the 24-hour telephone line (800) 574-5729 and MoneyGram receive code 6188. Review the recipient, service and final fee before authorizing payment.

Sources: JPay Tennessee form

Mail a money order to JPay—not the prison

Make the money order payable to JPay and include the completed Tennessee deposit slip. The form requires sender details, a valid email and mailing address, and the recipient's name, ID and institution. Do not include personal letters or notes.

The form lists a $999.99 maximum and no JPay money-order fee. It allows up to ten business days for processing after receipt, in addition to postal travel time. A JPay account is not required for this method.

Sources: JPay Tennessee form

Keep the payment routes separate

Do not put deposit funds in an ordinary letter to the Phoenix scanning address. Use the current provider's instructions for the service you actually need, and retain the receipt. Jail411 does not accept payments or collect account credentials.

Sources: TDOC Policy 507.02, JPay Tennessee form

Americourt Hotel Mountain City

Confirm accessibility, breakfast and cancellation terms directly.

Amenities

40 rooms, pool, complimentary hot breakfast and Wi-Fi per official property page.

Sources: Americourt Mountain City

Mountain Empire Motel

Confirm current availability, accessibility and breakfast directly.

Amenities

Continental breakfast, Wi-Fi, coffee, microwave, refrigerator and cable per Johnson County Chamber listing.

Sources: Mountain Empire Motel

McDonald's Mountain City

Use the first-party locator for current hours before relying on an early meal.

Hours

The official location listing gives drive-through hours of 5 a.m.–11 p.m. daily. Confirm lobby and holiday hours separately.

Sources: McDonald's Mountain City

Health or family emergency

No NECX-specific public family medical escalation number was found. Call NECX and request the chaplain or responsible staff route; do not send private records to Jail411.

Sources: TDOC NECX, TDOC health

Property and release planning

No current public NECX procedure was found for family property pickup, drop-off or release-day coordination. Confirm authorization before traveling.

Sources: TDOC NECX