TDOC contract prison operated by CoreCivic · Whiteville, Tennessee
Visiting, phone calls, mail, money and travel information for Hardeman County Correctional Facility in Whiteville. This is a separate prison from Whiteville Correctional Facility.
Plan your visit. Stay connected.
CoreCivic
2520 Union Springs RoadWhiteville, TN 38075
Use the Union Springs Road street address for visiting directions. TDOC lists P.O. Box 549 for institutional correspondence; ordinary personal mail uses the separate scanning address below.
Visiting HCCF
Approval and an appointment come before admission. Use HCCF's distinct scheduler and ask for current CoreCivic instructions.
HCCF appointment desk
These are scheduling hours, not visiting-session hours. Ask for the current housing-unit session, check-in cutoff, visitor entrance, ADA arrangements and any cancellation. Do not substitute WCFA's schedule.
- Telephone
- (731) 254-6013
- Booking hours
- Monday 1-4 p.m.; Tuesday 8 a.m.-4 p.m.; Wednesday 8 a.m.-4 p.m.
Sources: TDOC visiting, CoreCivic HCCF
Approval, identification and minors
TDOC requires an approved application for every visitor, including children. Use the adult and minor application guides, bring approved photo identification, and confirm parent or legal-guardian documentation for minors. HCCF may add CoreCivic-specific screening rules.
Sources: TDOC visiting, TDOC adult visitors, TDOC minor visitors
Entry, dress and accessibility questions
No current HCCF-specific visitor entrance, ADA or parking procedure was published in the reviewed sources.
- Bring permitted photo ID and follow TDOC screening requirements.
- Ask HCCF which personal items, baby supplies and clothing are allowed at the visitor entrance.
- Confirm accessible parking, mobility-device screening and ADA accommodation directly with HCCF.
Sources: TDOC visiting
Current session timetable
The current production listing publishes the appointment contact but not a unit-by-unit visiting timetable. Confirm the current session and check-in cutoff directly before traveling.
Sources: TDOC visiting
Check the date on facility instructions
CoreCivic's live facility page still links a visitor/contact PDF published March 2016. Do not treat its older timetable, mail address or payment directions as current. Use the scheduling contact above and the newer mail/payment instructions below.
Sources: CoreCivic HCCF, HCCF historical handbook, TDOC visiting
Phone calls & video
Select the correct account type before adding credit.
AdvancePay and PIN Debit
CoreCivic's currently linked ViaPath flyer lists ConnectNetwork for account services. AdvancePay, PIN Debit and Trust are separate payment selections; ask support which account fits the intended use.
A phone-payment option does not establish video-visiting availability. Confirm the actual facility's video service, approval and appointment before paying for a session.
- AdvancePay telephone
- (800) 483-8314
- PIN Debit telephone
- (855) 706-2445
- Payment/account support
- (877) 650-4249; flyer states 24/7
Sources: CoreCivic ViaPath flyer
Mail, photographs & packages
Personal letters, privileged mail, books and packages follow different routes.
Address ordinary personal mail for scanning
TDOC moved personal mail to centralized scanning on November 3, 2025. Include your return name and address and clearly label the identification number TDOC ID#. Photos are scanned too; inappropriate images are not delivered. Reading scanned mail does not cost the recipient anything.
Hardeman County Correctional Facility[Inmate first and last name]
TDOC ID# [identification number]
P.O. Box 247
Phoenix, MD 21131
Sources: TDOC mail, TDOC scanning FAQ
Choose plain cards and permitted photographs
- Do not enclose Polaroid-type photos, cash, checks or money orders.
- Avoid homemade items and layered, decorated or musical cards.
- Do not send original irreplaceable photos: physical personal mail is retained for up to 90 days, then destroyed.
Sources: TDOC Policy 507.02, TDOC scanning FAQ
Legal correspondence and books
Privileged correspondence—including attorney and court mail—continues to the institution, not the personal-mail scanning center. Confirm the institution's correct legal-mail addressing with the sender.
Order books and other printed material directly from a publisher or recognized commercial distributor. Check the actual seller: a third-party marketplace seller may not qualify. Material remains subject to the prison's content restrictions.
Sources: TDOC mail, TDOC Policy 507.02
Approved property and commissary packages
Packages must come from an approved contract vendor, not a box packed at home. Eligibility and quantity depend on custody level and disciplinary restrictions. Confirm eligibility before paying.
The Tennessee Union Supply website now directs TDOC adult and CoreCivic package orders to CorrectPay. Select the correct facility and recipient there; a package order is separate from a trust-account deposit.
Sources: TDOC Policy 507.02, Current package routing
Dinero y artículos
Trust deposits and phone credit are different account types.
Current CoreCivic deposit instructions
The money-transfer flyer linked from CoreCivic's Tennessee facility pages directs trust deposits through ConnectNetwork. Its telephone trust line is (888) 988-4768, using site ID 103. Confirm the facility, recipient and final fee before submitting payment.
Older facility PDFs describe JPay. Use the current operator-linked instructions and confirm any disagreement with support; do not mail money to the personal-letter scanning address.
Sources: CoreCivic ViaPath flyer
Food & overnight stays
Whiteville has a closer lodging option; Brownsville is a longer-drive alternative. Driving distances are from this prison's own campus address, not the visitor checkpoint. Breakfast times must be confirmed before relying on them for an early visit.
Super 8 by Wyndham Whiteville
Breakfast is a hotel amenity, not a verified public restaurant option. Confirm serving times, room availability, accessibility, fees and cancellation terms directly.
2040 Highway 64, Whiteville, TN 38075- Amenities
- Free light breakfast with coffee, tea and juice and free Wi-Fi per official Wyndham page.
- Driving distance
- 3.4 miles via Union Springs Rd; measured September 7, 2026
Sources: Super 8 by Wyndham Whiteville, Driving route
Quality Inn Brownsville
Breakfast is a hotel amenity, not a verified public restaurant option. Confirm serving times, room availability, accessibility, fees and cancellation terms directly.
2600 Anderson Ave., Brownsville, TN 38012- Telephone
- (731) 277-5233
- Amenities
- Free Wi-Fi, free hot breakfast, outdoor parking, exterior corridors, bus parking and accessible features per official Choice Hotels page.
- Driving distance
- 23 miles via TN-179 W; measured September 7, 2026
Sources: Quality Inn Brownsville, Driving route
Family concerns & release questions
Health or family emergency
No HCCF-specific public family medical escalation number was found. Call HCCF and request the responsible staff or chaplain route; do not send private records to Jail411.
Sources: CoreCivic HCCF, TDOC health
Property and release planning
No current HCCF procedure was found for family property pickup, drop-off or release-day coordination. Confirm authorization before traveling.
Sources: CoreCivic HCCF
Sources & updates
Source review: 2026-09-07. Rules, hours and service availability can change.
Jail411 is independent of the facility. Confirm your appointment and current housing before traveling. External source and service links open in a new tab.
- CoreCivic: Hardeman County Correctional Facility address, contact and current instruction links (opens in a new tab)
- TDOC: current HCCF appointment contact and visitor rules (opens in a new tab)
- TDOC: adult visitor application guide (opens in a new tab)
- TDOC: minor visitor application guide (opens in a new tab)
- TDOC: offender health care (opens in a new tab)
- CoreCivic HCCF visitor/contact PDF, published March 2016; not a current timetable (opens in a new tab)
- TDOC: centralized personal mail and privileged-mail exception (opens in a new tab)
- TDOC: scanned mail, photographs and retention (opens in a new tab)
- TDOC Policy 507.02: content, publisher and package requirements; effective December 8, 2023 (opens in a new tab)
- Tennessee Union Supply: current referral to CorrectPay for TDOC adult and CoreCivic orders (opens in a new tab)
- Current CoreCivic Tennessee facility-linked ViaPath payment instructions (opens in a new tab)
- TDOC: Hardeman County Correctional Facility institutional and personal-mail addresses (opens in a new tab)
- Super 8 by Wyndham Whiteville: official amenities (opens in a new tab)
- Google Maps: HCCF to Super 8 by Wyndham Whiteville, measured September 7, 2026 (opens in a new tab)
- Quality Inn Brownsville: official amenities (opens in a new tab)
- Google Maps: HCCF to Quality Inn Brownsville, measured September 7, 2026 (opens in a new tab)