Complete visitor information
1. Confirm inmate location
- Use San Bernardino County Sheriff's Inmate Locator online (search "SBCSD Inmate Locator").
- Required: Full legal name. Booking number is highly recommended.
- Always re-confirm the day before and morning of travel — inmates transfer between facilities.
Inmate information line: (909) 708-8371
2. Scheduling a visit (mandatory)
(909) 887-0364Visiting appointment line
- Walk-in visits are NOT allowed.
- Schedule online via the Inmate Locator (available starting Tuesdays) OR call the Visiting Center.
- Best calling hours: 9:00 a.m. – 3:00 p.m. (or up to 5:30 p.m.), Tuesday–Friday/Saturday (call the day before the visit).
- Have inmate's name and booking number ready.
Current visiting schedule
- Days
- Wednesday through Saturday
- Hours
- 8:30 a.m. – 7:00 p.m.
- Limit
- Maximum 2 visitors per inmate
- Inmate limit
- Maximum of two visits per week (approximately 1 hour total)
3. Arrival & security process
- Arrive at least 30 minutes early. Late arrivals are frequently denied.
- Bring valid government-issued photo ID (driver's license, state ID, passport, etc.).
- All visitors, belongings, and vehicles are subject to search.
- Free on-site parking available.
- Restrooms available in the lobby area.
- Visits occur at video visitation stations (audio + visual contact via screen).
5. Prohibited items
- Cell phones, cameras, any recording devices
- Purses, backpacks, large bags, diaper bags
- Food, drinks, gum
- Cigarettes or tobacco products
- Strollers
- Weapons of any kind
Leave almost everything in the vehicle. Bring only ID and car keys if possible.
4. Dress code STRICTLY ENFORCED
Acceptable
- Modest, conservative clothing
- Pants or skirt/dress of reasonable length (mid-thigh or longer)
- Shirts with sleeves or full coverage
- Closed-toe or secure shoes recommended
- Undergarments required
Prohibited
- Tank tops, spaghetti straps, strapless, sheer, or tight clothing
- Clothing exposing midriff, chest, or excessive skin
- Shorts/skirts shorter than mid-thigh
- Gang-related clothing or colors
- Hats
- Clothing with offensive language or images
- Clothing resembling jail uniforms (e.g., blue denim)
6. Visiting with children
- Maximum 2 visitors total (one adult + one child is common).
- Children must be supervised at all times. Staff may terminate the visit if the child is not controlled.
- Minors under 18 normally require an accompanying adult.
- Special rule: Children 12 years and older may sometimes visit a parent without an adult — confirm when scheduling.
- Prepare the child in advance: explain video screen format and the need to stay calm.
7. Money / commissary / trust account
Recommended deposit amounts
- $20–$50Basic needs / short stay
- $50–$100Comfortable for longer stay or phone use
- $100–$200Generous for most situations
How to deposit money
- Lobby kiosk at the facility (cash, debit, or credit card)
- Online or by phone via TouchPay (fees apply)
- Money orders by mail (call facility first to confirm current acceptance)
- Never send cash through the mail
Notes
- Inmates use funds for commissary (snacks, hygiene, writing materials) and phone time.
- Weekly spending limits and account balance caps apply.
- Fees are charged by the deposit vendor.
- Approved care packages available via iCare (icaregifts.com)
8. Mail
Rules
- Plain white envelopes and lined paper only
- Include full return address
- Photos limited; write inmate name + booking number on the back of each photo
Prohibited: blank paper/envelopes/stamps, greeting cards, perfume, stickers, suggestive or gang-related content
All mail is inspected.
9. Phone calls
- Inmates can make collect or prepaid calls.
- Set up an account with the jail's phone provider for easier/cheaper calls.
- All personal calls are recorded and monitored (except privileged attorney calls).
10. Video visitation costs
- On-site scheduled video visits at the facility have no separate visitor fee.
- The visit is free to the visitor once the appointment is made.
- Remote (from-home) video visits, if available through a third-party provider, typically involve per-minute or session fees. Confirm current availability directly with the facility.
14. Practical tips for first-time visitors
- Confirm inmate location the same day if traveling a long distance.
- Build extra time for traffic, security screening, and possible delays.
- Visits can be canceled for security or operational reasons with little notice.
- Emotional preparation: The process can feel clinical and intense. Allow recovery time afterward.
- Keep a backup outfit in the car in case of dress-code issues.
- Print or screenshot appointment confirmation and rules.
Official source note. Rules, hours, and procedures can change. Always verify the latest information on the official San Bernardino County Sheriff's Department Corrections pages or by calling the Visiting Center before traveling.